SHIPPING
Italian deliveries are made by GLS-BRT. Worldwide deliveries are made by DHL.
WHERE WE SHIP
We ship Worldwide except Russian Federation. For the orders made in Italy it is only possible to ship inside the Italian country. For the orders made in the European Union (Italy excluded) and in the Extra-Cee countries it is possible to select one of the countries of the covered geographical area as place of destination.
DELIVERY TIME
Deliveries in Italy and Europe DIVINA delivers in Italy and in the European Union in 1-2 working days circa for the orders made from Monday to Friday within 11.59 pm (no deliveries on Saturday). For islands, under-served locations and remote areas, the delivery could take place in 2-4 working days circa. Deliveries in the Extra-Cee Countries In the Extra-Cee Countries the delivery time could vary from 1 to 5 working days depending on the destination’s place and on the customs. Please remind it is not possible to make returns or changes for the Extra-Cee orders. Please, for more details about returns visit the section “EXCHANGES, RETURNS AND REFUNDS” on our website.
During the Black Friday promotion days, shipping can be delayed.
CUSTOMS DUTIES
For the Extra-Cee countries’ shipments, import duties are charged to the customer. The relevant price is a percentage of the total amount of the bill which depends on the destination’s places.
TRACKING ORDER
You can check the status of your shipment on the wall of your Registration’s Account. After the processing of your payment’s order the status is “Complete” and you will receive an email with the tracking number. If you don’t receive the email try to check also the “spam” box or contact our Customer Service.
SHIPPING ADDRESS
In order to garantee the proper delivery times, we ask you to fill all the blanked spaces required for the shipping address. We ask you to insert the name of the company, offices or public activities and their opening hours when it is not a home delivery. DIVINA will not be responsible for any errors or omissions of the customer in filling in the address
. For any information please contact our Customer Service: e-shop@divina.design Telefono +393894997989
DAMAGED OR TAMPERED PACKAGING
DIVINA is not responsable for any delay or damage of the products. If you receive a damaged or tampered packaging, we ask you to refuse the delivery or, eventually, to sign the monitoring reservation. It is warmly recommended to take a picture of the packaging, after and before opening it. If your products are damaged, please contact the the Customer Service at the following email address: e-shop@divina.design
OTHER INFORMATION
In case of delivery refusal, or in case of impossibility to deliver the shipment for reasons not attributable to DIVINA, shipping costs for the delivery and the re-entry of the goods and custom duties will be deducted from the the refund. The couriers provides a second try for deliveries in case of absence of the recipient. After this second try, your order will be stocked at the closest courier warehouse. In case of absence of the recipient the courier shall send a message with a telephone number in order to arrange a new delivery or the pick-up at the warehouse. Stock costs are charged to the customer, starting from the 4°day (for deliveries made by GLS-BRT) and from the 15° day (for deliveries made by DHL).
CHRISTMAS DELIVERY
Delivery by Christmas for orders placed before 12 AM on December 20th. For shipments to Campania, Puglia, Basilicata, Calabria, Sicily and Sardinia by 11.59 PM on December 19.00.
if your order is not delivered by Christmas, some problems of freight forwarders, Divina Design refunds the shipping cost or will offer free shipping on your next order.